CONFIGURATION + SUPPORT
Practical Planisware support that understands the process behind the ticket.
A gate that will not move, a project missing from reporting, or a user struggling with a workflow may involve configuration, data, process design, or governance. Velocity NPD provides functional support from people who understand how Planisware is used to manage NPD.
Discuss Support Options →L1 FUNCTIONAL SUPPORT
Keep users moving without turning every issue into a project.
Flexible ongoing support for organizations that need Planisware expertise but do not need another full-time role.
END-USER SUPPORT
Support that understands NPD—not just software.
End users should not need to diagnose Planisware architecture to get an answer. Velocity NPD translates the user's business problem into the appropriate process, data, configuration, or system solution.
That reduces time spent bouncing questions among internal IT, administrators, project managers, and external vendors.
Fractional Planisware Product Owner
For organizations that have Planisware but lack enough internal ownership bandwidth, Velocity NPD can provide experienced product ownership without another full-time hire.
SUPPORT → IMPROVEMENT
Use support demand as a signal.
Recurring questions often point to a deeper issue: confusing configuration, unnecessary process steps, poor data design, missing automation, or unclear ownership. Ongoing support can become a continuous-improvement engine rather than a queue of disconnected tickets.
COMMON QUESTIONS
Planisware support FAQs.
What does L1 Planisware support include?
Functional triage, user questions, configuration assistance, reporting help, minor changes, data issues, workflow troubleshooting, and identifying when an issue should be escalated to a deeper technical or vendor resource.
Can support be provided on a retainer?
Yes. Ongoing support is a natural fit for organizations that need predictable access to Planisware expertise without maintaining a full-time internal specialist.
Can you support end users directly?
Yes. The support model can be designed around your organization, including direct functional user support, administrator support, office hours, or a more traditional intake queue.
Can you take over product-owner responsibilities?
Yes. Fractional product ownership can include roadmap management, enhancement prioritization, stakeholder intake, release planning, partner coordination, and ongoing platform governance.
Need Planisware expertise without another full-time role?
We can start with support and expand only where the business case is clear.
Discuss Support →